Image courtesy of Stuart Miles at freedigitalphotos.net
The Government of India also intends to utilize the DoP's vast
network for its direct cash transfer function, which aims to reduce
leakages, cut down corruption, eliminate middlemen, target beneficiaries
better
INDIA: The letter that travels to our door may have new
technology stamped all over. As the backbone of India's communication
for over 150 years, the DoP
plays a crucial role in the socioeconomic development of the nation.
Urbanization, increased demand for financial services and increased
funding by the government for the weaker sections and the rural sector
have opened up new opportunities for the DoP and necessitated the
development of new processes as well as supporting technology.
SAP AG announced that the Department of Posts
(DoP), the government-operated postal system of India, has chosen SAP
solutions to strengthen responsiveness and reliability across more than
155,000 post offices.
With this implementation, the DoP aims to deliver faster and more
efficient services to the citizens and government and private
organizations of India. The DoP is now one of more than 30 postal
customers globally that have chosen SAP solutions to make
mission-critical and customer-facing processes more effective, as shared
in the announcement.
"SAP postal services customers are leveraging the latest technology
to transform their business, from improving efficiency in back-office
and core processes to creating new lines of operations within their
existing infrastructure," said Hans G. Landgraf, head of Business
Segment Postal, SAP AG. "With our experience, SAP is eager to help
India's Department of Posts improve its business and increase
transparency across its organization in order to meet the changing
demands of its customers."
Armed with a transformation charter that includes a complete overhaul
of operations under an IT modernization project, the DoP will leverage
SAP applications that include SAP ERP, SAP Customer Relationship
Management (SAP CRM) and SAP Supply Chain Management (SAP SCM) to help
increase process efficiencies and meet its business, social and
financial inclusion goals. As the DoP generates revenue of more than
EUR1.1 billion while employing nearly 474,000 employees, it will also
implement SAP solutions for streamlining internal processes in the areas
of human resources, payroll processing and finance and accounts.
In addition to running core and back-office operations, SAP Sybase
Adaptive Server Enterprise, SAP Sybase IQ software, SAP BusinessObjectsTM
solutions and SAP Data Services software will offer the DoP the data
warehousing and business intelligence (BI) needed for its entire
operations system.
The Government of India also intends to utilize the DoP's vast
network for its direct cash transfer function, which aims to reduce
leakages, cut down corruption, eliminate middlemen, target beneficiaries
better and speed up transfer of benefits to eligible individuals.
Workers across India, especially those in rural areas, will be able to
reap the gains from the direct benefits transfer (DBT) leveraging their
existing savings accounts in post offices.
Today, the DoP delivers more than six billion articles every year
through its elaborate network of offices. The reengineering of business
process using SAP solutions will enable the DoP to increase its
engagement with the Indian population through more customer interaction
channels. SAP software purportedly will help the organization improve
automation of core processes including postal counter automation, track
and trace, logistics post, e-commerce and customer interaction channel.
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